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We stand behind every book we make. If something is not right, we will fix it. No fine print, no runaround.
Every Spark Stories book is checked for print quality before it ships. But printing is a physical process, and sometimes things slip through. If your book arrives with any defect, we take full responsibility.
If your book arrives damaged, misprinted, or with any quality issue, contact us within 14 days of delivery. We will either reprint and reship the book at no cost or issue a full refund, whichever you prefer.
All we ask is that you send us a couple of photos showing the problem. It helps our printing team catch and fix the issue for future orders.
Because each book is custom-made to your specifications, we cannot accept returns for change of mind. This includes cases where you entered the wrong name, selected the wrong theme, or simply changed your preference after ordering.
We know this sounds strict, but it is the reality of made-to-order products. To help you feel confident before purchasing, we show you a full preview of your book, including personalized pages, before you finalize your order.
Once we approve your refund, the money is returned to your original payment method within 5 to 10 business days. The exact timing depends on your bank or card provider.
Replacement books follow the same production and shipping timeline as a new order: 1 to 2 days for printing plus standard delivery time for your region.
If you are a consumer in the European Union, you benefit from mandatory consumer protection rules that cannot be overridden by our policy. In particular, the 14-day withdrawal right under the Consumer Rights Directive applies to non-personalized items. For personalized goods, EU law recognizes the exception for made-to-order products, which is why the cooling-off period does not apply to custom books.
Email us at hello@spark-stories.com with your order number and a brief description of the issue.
Attach photos if the book arrived damaged or defective.
We will reply within 24 hours with next steps. Most issues are resolved in a single email.
Our support team handles every return request personally. No bots, no ticket queues.