Question 1

How does the ordering process work?

Accepted Answer

Creating your book takes about 5 minutes. Choose your book theme, build your character (or upload a photo), answer a few questions about the person the book is for, preview the result, and place your order. Once payment is confirmed, you'll receive an immediate confirmation email. Within a few minutes, we craft the story and illustrations and send you a second email with a private link to review and refine your book in our editor. You can adjust any text, request a new version of any illustration, and re-order pages until everything feels right. Once you approve the final version, we send it to our printer in Paris and you'll receive a third email with shipping and tracking details. From order to delivery typically takes 5 to 12 business days for printed books.

Question 2

What can I customize in each book?

Accepted Answer

Every book is fully personalized to the person it is for. You can customise: the character's appearance (skin tone, hair style, hair colour, eye colour, and clothing), the character's name which appears on every page, the story details specific to that theme (such as the birth date and family details for a newborn book, or how you met for a couples book), a personal dedication message printed on the inside cover, and the book format (softcover or hardcover). Each theme has its own set of questions. The Adventure book asks about the child's personality and favourite setting, while the Our Story couples book asks about how you met and your favourite shared memory.

Question 3

How long does delivery take?

Accepted Answer

Printed softcover and hardcover books are produced on demand and typically ship within 3 to 5 business days. Your book arrives within 5 to 12 business days of your order, depending on your destination. Both options appear at checkout with live pricing for your destination. For gifts with a specific date, we recommend ordering at least three weeks in advance.

Question 4

How much do the books cost?

Accepted Answer

Softcover printed books start from $65.00. Hardcover printed books start from $79.00. All prices include full personalization, there is no extra charge for the customisation. Tracked shipping is free when you order 2 or more books.

Question 5

Can I get a refund if something goes wrong?

Accepted Answer

Yes. If there is an error in the book caused by a technical problem on our side, we will reprint or refund at no charge. If you made an error in the personalization details you provided, we will do our best to help. Contact us within 24 hours of ordering and we can often correct it before production. For printed books, we cannot accept returns for personalized items unless they are defective. If your book arrives damaged, contact us with a photo and we will send a replacement.

Question 6

What formats are available?

Accepted Answer

We offer two formats. The Softcover (from $65.00) is a flexible, lightweight printed book on 170gsm matte paper, perfect for everyday reading. The Hardcover (from $79.00) is a premium quality printed book with a rigid cover, designed to last for years and be passed down. Both formats contain the same personalized story and illustrations.

Question 7

Where do you ship to?

Accepted Answer

We ship to 30 countries: 25 European Union members (all except Cyprus and Malta), the United Kingdom, Switzerland, Norway, the United States, and Canada. Every order travels with parcel tracking included. Shipping costs and delivery times vary by destination and are calculated live at checkout. We can also ship to Brazil and Mexico on request (those destinations require a local tax ID we don't yet collect at checkout: write to contact@spark-stories.com and we'll set it up manually). Same for any other country not on the list.

Question 8

What about the print and paper quality?

Accepted Answer

Our printed books use 170gsm premium matte paper for the interior pages, thick enough to feel substantial, smooth enough for vivid colour reproduction. The softcover uses a flexible matte laminate cover that resists fingerprints. The hardcover uses a rigid board cover with a protective matte finish. All books are printed using professional inkjet technology with pigment-based inks that resist fading. Books are produced locally to reduce shipping time and carbon footprint.

Question 9

Do you offer gift options?

Accepted Answer

Yes. If you are ordering as a gift, you can have the book shipped directly to the recipient by entering their address at checkout, and add a personal dedication that we print on the first page. You can also purchase a gift card which the recipient can use to create their own personalized book.

Question 10

Are the stories age-appropriate?

Accepted Answer

Yes. Every story is written and reviewed for age-appropriateness. Kids books are designed for the age group specified. Our Newborn books use gentle, emotional language for parents reading aloud, while adventure and superhero books are designed for children aged 4 to 12 to enjoy independently. Couples and Favorite People books are written for adult readers. If you have any concerns about the content of a specific theme, contact us before ordering.

Question 11

Can I order multiple copies of the same book?

Accepted Answer

Yes. Once your book is created, you can order as many copies as you like. Grandparents, family members, and friends often want their own copy. The price per copy is the same regardless of quantity. If you need a large number of copies (10 or more), contact us directly for a bulk pricing discussion.

Question 12

What happens to my photos and personal data?

Accepted Answer

The photos you upload are never stored on our servers. They are used only to create the illustrated portrait that appears in your book, then deleted immediately. The portraits remain in your account and you can remove them at any time. We never sell your data, share it with third parties for advertising, or use it to train external models.

Question 13

How long does delivery take and can I track my order?

Accepted Answer

Production takes 3 to 5 business days from order confirmation. Your book arrives within 5 to 12 business days of your order, depending on your destination. You receive a tracking link by email as soon as the parcel ships. If you need a book by a specific date, contact us at contact@spark-stories.com and we will confirm whether your timeline is feasible.

Question 14

Are the books made sustainably?

Accepted Answer

Books are printed locally in Paris on 170gsm FSC-certified matte paper. Local production keeps shipping distances short and our paper sourcing is responsibly managed forestry. We do not make claims we cannot verify, so we avoid vague labels like vegetable inks unless we can document them.

Frequently Asked Questions

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Frequently Asked Questions

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