Question 1

How does the ordering process work?

Accepted Answer

Creating your book takes about 5 minutes. Choose your book theme, build your character (or upload a photo), answer a few questions about the person the book is for, preview the result, and place your order. Once payment is confirmed, our system creates your unique book with every page illustrated specifically for the details you provided. You will receive an email confirmation immediately and a second email when your book is ready, usually within 1 hour for digital orders and 2 to 5 business days for printed books.

Question 2

What can I customize in each book?

Accepted Answer

Every book is fully personalised to the person it is for. You can customise: the character's appearance (skin tone, hair style, hair colour, eye colour, and clothing), the character's name which appears on every page, the story details specific to that theme (such as the birth date and family details for a newborn book, or how you met for a couples book), a personal dedication message printed on the inside cover, and the book format (softcover, hardcover, or digital PDF). Each theme has its own set of questions. The Adventure book asks about the child's personality and favourite setting, while the Our Story couples book asks about how you met and your favourite shared memory.

Question 3

How long does delivery take?

Accepted Answer

Digital PDF orders are available to download within 1 hour of placing your order, sometimes faster. Printed softcover and hardcover books are produced on demand and typically ship within 2 to 3 business days. Standard delivery takes 3 to 5 business days after shipping, depending on your location. Expedited shipping options are available at checkout if you need it sooner. For gifts with a specific date, we recommend ordering at least 7 days in advance.

Question 4

How much do the books cost?

Accepted Answer

Digital PDF books start from €9.99. Softcover printed books start from €24.99. Hardcover printed books start from €39.99. All prices include full personalisation, there is no extra charge for the customisation. Optional add-ons at checkout include a gift box (€9), a printed greeting card (€5), and premium gift wrapping (€7). Free shipping is available on orders over €50.

Question 5

Can I get a refund if something goes wrong?

Accepted Answer

Yes. If there is an error in the book caused by a technical problem on our side, we will reprint or refund at no charge. If you made an error in the personalisation details you provided, we will do our best to help. Contact us within 24 hours of ordering and we can often correct it before production. For printed books, we cannot accept returns for personalised items unless they are defective. Digital PDF orders are non-refundable once downloaded. If your book arrives damaged, contact us with a photo and we will send a replacement.

Question 6

What formats are available?

Accepted Answer

We offer three formats. The Digital PDF (from €9.99) is delivered to your inbox within 1 hour and can be read on any device or printed at home. The Softcover (from €24.99) is a flexible, lightweight printed book on 170gsm matte paper, perfect for everyday reading. The Hardcover (from €39.99) is a premium quality printed book with a rigid cover, designed to last for years and be passed down. All three formats contain the same personalised story and illustrations.

Question 7

Where do you ship to?

Accepted Answer

We ship to all countries in the European Union, the United Kingdom, the United States, Canada, and Australia. Shipping costs and delivery times vary by destination and are shown at checkout. We are working on expanding to additional countries. If yours is not listed, contact us and we will do our best to accommodate your order.

Question 8

What about the print and paper quality?

Accepted Answer

Our printed books use 170gsm premium matte paper for the interior pages, thick enough to feel substantial, smooth enough for vivid colour reproduction. The softcover uses a flexible matte laminate cover that resists fingerprints. The hardcover uses a rigid board cover with a protective matte finish. All books are printed using professional inkjet technology with pigment-based inks that resist fading. Books are produced locally to reduce shipping time and carbon footprint.

Question 9

How does the digital download work?

Accepted Answer

After your order is confirmed and payment processed, our system generates your personalised book as a high-resolution PDF. You will receive an email with a download link within 1 hour, usually faster. The PDF is formatted at 300 DPI for high-quality printing. The download link is valid for 30 days. If your link expires, contact us and we will send a new one.

Question 10

Do you offer gift options?

Accepted Answer

Yes. You can add a gift box, a printed greeting card with a personal message, and premium gift wrapping at checkout. If you are ordering as a gift, you can choose to have the book shipped directly to the recipient by entering their address at checkout. You can also purchase a gift card which the recipient can use to create their own personalised book.

Question 11

Are the stories age-appropriate?

Accepted Answer

Yes. Every story is written and reviewed for age-appropriateness. Kids books are designed for the age group specified. Our Newborn books use gentle, emotional language for parents reading aloud, while adventure and superhero books are designed for children aged 4 to 12 to enjoy independently. Couples and Favorite People books are written for adult readers. If you have any concerns about the content of a specific theme, contact us before ordering.

Question 12

Can I order multiple copies of the same book?

Accepted Answer

Yes. Once your book is created, you can order as many copies as you like. Grandparents, family members, and friends often want their own copy. The price per copy is the same regardless of quantity. If you need a large number of copies (10 or more), contact us directly for a bulk pricing discussion.

Frequently Asked Questions

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Frequently Asked Questions

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